An independent guide for drivers. It is not a towing service and has no connection with the former website on this domain; we do not take orders. In a dangerous situation, call 112.

Reviews

Reviews of the ways to get help on the road

When your car stops, there are usually several options: wait for a tow truck, get a mechanic out, ask a friend to tow you or deal with it yourself. Each carries its own cost of getting it wrong, and the right choice depends on the fault, the weather, the location and your experience.

Good help is not the fastest kind, but the kind after which the car does not need another repair.

— Editor's note

We review ways of getting help, not companies: there are no service names, rankings or prices here. For each option we describe when it makes sense, what you risk and what to think about in advance.

Ways to get help on the road

The five options you usually have to choose between.

Tow truck

The most reliable option if the car cannot move, the steering or brakes are damaged, or you suspect a serious engine or gearbox fault. The downside is the wait, especially at night and far from towns.

Vehicles

Roadside repair

Suits a flat battery, a puncture or an empty tank. If the mechanic fixes it, you drive on under your own power. If not, you will still have to wait for a tow truck.

Breakdowns

A tow from a friend

Convenient over a short distance in light traffic if both drivers are experienced. The towed car needs working steering, plus a reliable rope or bar and signals agreed in advance.

Safety

Insurance or manufacturer assistance

Some insurance policies and new-car programmes include roadside assistance or recovery. Terms vary, so find out in advance exactly what is covered and keep the details to hand.

Questions

Fixing it yourself

Sensible in simple cases: changing a wheel on level ground, topping up fluid, jump-starting from another car. If the fault is unclear or the spot is dangerous, it is better not to take the risk.

Before a trip

Catalogue of English-language articles

This is where standalone articles written for English-speaking drivers will appear. Each one is prepared with English-language readers and the roads they drive in mind; they are not translations from other languages.

What the editors are working on

  • What to do if you break down on a road with no hard shoulder
  • Breaking down with children or pets on board: keeping everyone safe
  • Driving abroad: what to carry and how to call for help in another country
  • Waiting for roadside help in extreme heat or cold

Editorial rules

  • Articles in this catalogue are written separately for each language version and are not translations.
  • Some articles link to third-party websites, including gaming services; we do not control their content, prices or terms.
  • We do not publish advertising for towing services or garages, rankings, prices or reviews.

Tow truck or towing

CriterionTow truckTowing by another car
Inoperative steeringSuitableProhibited by the rules
Car with an automatic gearboxA flatbed is usually safeOnly if the owner's manual allows it
Driver experience neededNo, the operator loads the carYes, for both drivers
Distance between carsNot applicableFlexible tow 4–6 m, rigid tow bar no more than 4 m
Night, ice, heavy trafficPreferableRisky
Waiting timeCan be longDepends on whether someone can tow you
  • Vehicles

    The vehicles used for towing and roadside help: wheel-lift, sliding and tilt-bed flatbeds, crane trucks, on-the-spot repair and tow bars.

  • Safety

    How to behave on the hard shoulder after a forced stop: hazard lights, warning triangle, vest, where people should wait and what not to do.

  • Questions

    Answers to common questions about this guide, about tow trucks and towing, and about staying safe when you break down.

Sources

  • Russian Road Traffic Regulations (sections 20.3, 20.4)
  • Vehicle owner's manuals (general provisions)

Traffic rules are quoted from the Russian Road Traffic Regulations as in force on the date of preparation. Rules are revised from time to time and every car has its own quirks, so check the current text of the rules and your vehicle's owner's manual. If you drive outside Russia, check your local rules and emergency number.